Sonja Wolf

Background

About Sonja Wolf

I’ve spent over a decade navigating the dynamic world of customer success and team leadership across various industries. My journey has taken me from managing food and beverage operations to leading high-performance teams in B2B environments. Each role has taught me the importance of building strong relationships—whether it’s with customers or team members—and I genuinely enjoy creating an atmosphere where everyone can thrive. At M&J Recycling as a Team Lead - Back Office, I oversee a dedicated team focused on delivering exceptional service within tight timelines. It’s rewarding to see how our efforts translate into improved customer satisfaction. During my time at Fabrika A/S as a Customer Success Manager, I implemented process improvements that enhanced our operational efficiency, showcasing how small changes can lead to significant results. One of my proudest moments was designing the “Language Tandem at AU” program while working at Aarhus University. With over 170 active participants covering 19 languages, it was incredible to witness the power of communication in fostering connections among diverse cultures. This experience not only honed my organizational skills but also deepened my appreciation for language—I'm fluent in German, Danish, and English—which has been invaluable in my international roles. I believe that leadership is about empowering others to reach their potential. Throughout my career—from managing after-sales services at EC POWER A/S to coaching teams—I’ve always prioritized creating an environment where collaboration thrives. It’s this commitment to excellence that drives me every day. I'm eager to connect with like-minded professionals who share a passion for delivering outstanding service and fostering lasting partnerships. Skills: Customer Success Management | Team Leadership | CRM Systems | Process Improvement | B2B Customer Relations | Multilingual Communication