Soorya R.

Background

About Soorya R.

Manager – Consulting Delivery with 18+ years of experience leading Application Management Services (AMS), application development, and enterprise platform delivery across public and private sector clients.PMP-certified and SAFe® Release Train Engineer (RTE) with a strong track record of managing complex, multi-vendor engagements and delivering predictable outcomes under Fixed Price, T&M, Capacity-Based, and Milestone-Based delivery models.At CGI, I lead end-to-end delivery across NetSuite, SAP, Salesforce, SPIFF, and custom applications, acting as the primary client contact for governance, escalations, and service performance. I drive transition and stabilization, continuous improvement, and service optimization through automation and AI-enabled initiatives.I actively lead key AI initiatives, including:Designing and deploying domain-specific GPTs for service operations and decision supportDefining AI guardrails to ensure responsible, secure, and compliant usageLeveraging accelerators and reusable assets to scale AI adoption and improve delivery efficiencyExperienced in Agile delivery, having served as Scrum Master, Sprint Lead, RTE, and Delivery Manager, and contributing to bid solutioning, estimations, and proposal development.Focused on building resilient delivery models, high-performing teams, and trusted client partnerships.