Sophia B.

Senior Client Success Manager at Openclinica

Based in Littleton, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Littleton

Industry

IT Services and IT Consulting

Company size

75

Contact information

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Email

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s•••••••@openclinica.com

Phone

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Background

About Sophia B.

I am a Senior Client Success Manager at OpenClinica, where I leverage my 15+ years of experience in customer success management and healthcare to deliver practical and innovative solutions for various technical accounts in the healthcare IT, EMR, and medical device sectors. My mission is to be a client advocate and a product educator, supporting and optimizing the use of cloud-based software for clinical research.At OpenClinica, I collaborate with cross-functional teams to ensure customer satisfaction and retention, market share growth, and service expansion. I have strong skills in manufacturing process improvement and customer relationship management (CRM), which enable me to identify and address customer needs, pain points, and opportunities. I am passionate about driving clinical research innovation and enhancing the quality and efficiency of healthcare outcomes.

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