Sophia Pena
Technical Claim Consultant at B&b Insurance Solutions
Based in Duluth, United States
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Seniority
Staff
Department
Other
Location
Duluth
Industry
Insurance
Company size
5
Contact information
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s•••••••@bbinsuranceky.com
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Background
About Sophia Pena
Assisted with the creation of brokerage from single Broker/Owner operation to Full Scale Commercial Real Estate Brokerage office with 16 agents. Aided in growth of company which in 2021 sold total of $58,988,879. Responsible for creation of all marketing materials, website design and management. Hires, trains, and on-boards agents and office employees. Interfaces with IT and facilities to agents and office employees. Oversees daily operations of office. Client and transaction assistance. Review of contracts and closing documents, full file management. Management of vendor contracts, implement office supplies inventory control, and standardize office ordering procedures. Implement cloud-based data management system, utilize CRM to its full potential.**Worked for 8 years at The Hartford- Began career as a Customer Care Analyst, worked as FMLA/STD Analyst II, transitioned to LTD Senior Analyst Professional Segment- Specialized in LTD for Attorneys and Physicians policies - Piloted the initial WFM program within the Customer Care Center - Multiple Corporate Recognition Awards
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