Sophie Grinstead

Background

About Sophie Grinstead

As a Customer Service Agent at Oliver Bonas, I provide exceptional customer service and admin support in an omnichannel environment. I have over three years of experience in this role, where I answer customer queries, build strong working relationships with internal teams, and use various IT systems effectively. I also ensure data integrity and comply with GDPR requirements. In addition to my current role, I have previous experience as an Assistant Store Manager at Seasalt and a Supervisor at Jack Wills. In these roles, I assisted in managing teams, reviewed sales and gross profit reports, met or surpassed business targets, promoted professional growth, and reduced company expenditures. I am currently pursuing a BSc (Honours) in Environmental Science at The Open University, after studying Psychology, Sociology, and Human Biology at Cambridge Regional College. I am passionate about learning new skills and applying them to improve customer satisfaction and team performance.