Sorna Durga

Background

About Sorna Durga

Results-driven Operations Manager with 12+ years of experience in hospitality, facility management, and food & beverage operations, poised to excel as an Assistant General Manager of Operations. Proven success in optimizing service quality, managing large teams, reducing operational costs, and maintaining health and safety compliance. Adept at enhancing customer experiences, driving innovation, and achieving organizational goals through strategic planning and team leadership. CORE COMPETENCIES Facility & Operations Management, Food & Beverage Operations, Budgeting & Cost Optimization, Client & Vendor Relations, SLA & KPI Delivery, Health, Safety & Compliance, Team Building & Staff Training, Customer Service Excellence, Process Improvement, Sustainability Initiatives I am ambitious, determined, dedicated and confident, I like working in a team with people of different background which gives me the ability to work effectively under pressure. The more I learn, the better prepared I become. My goal is to develop in a professional business environment that allows me to progress and challenge myself. To be responsible for the management and to improve my own performance as well as contributing for the success and growth of the company