Soumava Bagchi

Background

About Soumava Bagchi

Hi, I'm Soumava Bagchi, a Senior Analyst at NatWest Group, leveraging my background in Customer service and Hospitality management to drive operational efficiency and profitability.With over half a decade of experience in the hospitality industry, I've honed my skills in Complaint handling, customer service, and operations management. After obtaining my Bachelor's degree in Hotel and Hospitality Administration, I started my career as a Food and Beverage Service Associate at one of the leading hotel chains of India, where I gained expertise in hotel operations.In my current role at the bank, I apply my expertise in customer service and Complaint handling to optimize operations and identify new business opportunities. I work collaboratively with cross-functional teams to mitigate risk and drive revenue growth.I'm a results-driven professional with a proven track record of success in both hospitality management and customer service. I'm committed to delivering value to my clients and stakeholders by leveraging my analytical skills and expertise. Let's connect and explore how I can help drive your business forward.