Soumayajit Seth

Background

About Soumayajit Seth

Utilize over 14 years of IT expertise in Life Sciences Sales and Marketing, with a focus on Application Development, Administration, and Support of Veeva CRM, Veeva Network, Veeva Align, and related applications, to contribute as a Process Expert in efficiently managing customer's crm ecosystem and ensuring seamless integration with various applications.Experience Summary -• Excel in the IT industry with a strong focus on Application Development, Administration, and Support of Veeva CRM, Veeva Network, Veeva Align, and related applications, backed by 14+ years of experience in the Life Sciences Sales and Marketing Domain.• Currently serving as a Veeva CRM Expert at Accenture, playing a pivotal role in managing Veeva CRM ecosystem connected with Veeva Network, Veeva Align, and other third-party Applications• Proficient in Veeva CRM Module Development like Account Management, Call Management, TSF, Data Change requests, Product Metrics, Multichannel cycle plans, Survey, Coaching Reports, Order management, Inventory Monitoring, Event Configuration, Key Account Management, Medical Inquiries and Salesforce.com customization, with a strong grasp of Data Privacy, GDPR and other regulatory compliances, and Salesforce Dataloader and WorkBench usage, enhancing operational efficiency and data security within the Life Sciences Sales and Marketing Domain.• Spearheaded the optimization of customer experience and solution integration, resulting in an increase in customer satisfaction and an improvement in operational efficiency within the MDM functional areas at Tata Consultancy Services.• Successfully managed the Customer Master data universe, overseeing Veeva Network, IQVIA Integration, 3rd Party Integration, and CDP, ensuring a consistent and excellent customer experience, and compliance with data privacy regulations.• Led and conducted F2F EMEA, APAC, and LatAm trainings for Radiology Business, contributing to enhanced business processes and customer satisfaction, resulting in an increase in user adoption and operational effectiveness.