Soumi Bose
Technical Program Manager, Customer Success at Tessell
Based in Austin, United States
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Seniority
Manager
Department
Other
Location
Austin
Industry
Software Development
Company size
246
Contact information
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s•••••••@tessell.com
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Background
About Soumi Bose
STEM-inist by belief, strategist by practice, client champion by choice, with a mild Chai dependency. Technical Account Manager (with a Systems Reliability Engineering past life) specializing in making complex technical problems disappear faster than you can say "escalation." Banking clients, tricky accounts, onboarding chaos? Handled it. I’m the Customer Success fairy - minus the wings, plus extra certifications. Reducing escalations? Check. Building internal tools? Check. Mentoring future stars? Absolutely. Staying curious and caffeinated? Always. Certified, caffeinated, and slightly allergic to inefficiency, I thrive on strategic planning, client delight, and the relentless pursuit of operational excellence. Somewhere between debugging systems and building partnerships, I also chase something bigger - inspired by Shiva’s grace to stay calm amidst chaos and see the bigger picture beyond the code. Let’s build better systems and stronger partnerships, and maybe swap a few tech war stories (or bad puns) along the way. And through it all, stay rooted, finding purpose in every step.
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