Sourabh Joshi
Operations Team Lead at Gigmo Solutions
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
Information Technology and Services
Company size
315
Contact information
Reveal Sourabh's email and phone
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s•••••••@gigmos.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sourabh Joshi
I am a performance driven professional with knowledge in Team Management, specializing in ensuring SLA adherence, quality & operational efficiency. Proficient at managing international and domestic phone, chat, email, and ticket processes to achieve organizational goals.Skilled in people management, organization, problem-solving, and fostering a community-driven work environment, leading to enhanced team performance.Expertise in data reporting and analytics, enabling informed decision-making and driving process improvements for increased productivity.Identifying & addressing skill gaps, leading to development of targeted training programs and increase in employee productivity post-training.
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