Spandan Valapadas

Background

About Spandan Valapadas

Dynamic and result-oriented IT Professional with over 9 years of progressive experience in Technical Operations, NOC Support, Incident Management, and Team Leadership. Demonstrated expertise in delivering reliable technical solutions, minimizing downtime, and optimizing infrastructure performance in high-pressure environments. Adept at leading cross-functional teams, managing critical incidents (P1/P2), and maintaining customer satisfaction through effective problem-solving and proactive monitoring. Certified in ITIL® Foundation with proven ability to streamline operations and ensure SLA compliance.Core Competencies:>Leading a team of support engineers in a 24/7 TAC and NOC environment ensuring timely resolution of critical incidents.>Technical Operations & Service Management (ITSM)>Network & Application Monitoring (Zabbix, AppManager, OpManager, Prometheus, AWS CloudWatch)>More than 6 years of experience in enterprise monitoring using Zabbix Administator, strong hands-on experience with Zabbix V4, V5 and above. proficient in writing custom scripts/functions>Manage and administer Zabbix server; install, configure, maintain, and upgrade Zabbix components; troubleshoot and maintain Zabbix server HA environments>Incident, Problem, Case & Change Management (P1/P2) and Support Ticket>Linux | SQL | Kibana | Log Analysis>Ticketing Systems (JIRA Service Management, ServiceNow, Tivoli ServiceDesk)>Stakeholder Communication & Escalation Handling>Team Leadership & Mentoring>Root Cause Analysis & Reporting