Sparsh Sharma

Background

About Sparsh Sharma

A competent professional with 15 Years of rich & extensive experience in Customer Service, Business Development, Account Management, Recruitment, Training & Development, Quality & Compliance & Team Management. • Excellent interpersonal, analytical & negotiation skills with proven track record of spearheading numerous cost innovation projects during the career span. • Impart process training at different levels as per the process needs & requirement. • Proficient in managing & leading team for running successful customer service operations & experience of implementing procedures, managing backend operations for business excellence. • Resourceful in acting as an escalation gate (Technical or Non-Technical) to resolve critical issues of the team members. Skilled in conducting various training sessions for enhancing performance and quality of service. • Skilled in formulating SLA’s, escalation procedures, query mechanism, turnaround time & resource. • An effective communicator with exceptional relationship management skills. Have the ability to relate to people at any level of business and management and have excellent team building abilities.