Spence Crisco

Background

About Spence Crisco

Title: Technical Service Manager at Redbox As a Technical Service Manager at Redbox, I thrived in a fast-paced and dynamic environment where attention to detail was paramount. My role demanded precision, problem-solving skills, and a commitment to ensuring an exceptional customer experience. Key Achievements: Led a team of dedicated technicians responsible for maintaining and servicing Redbox kiosks across multiple locations. Developed and implemented comprehensive maintenance schedules, reducing downtime by 20% and improving kiosk availability. Conducted in-depth root cause analysis to identify and resolve technical issues swiftly, minimizing disruptions to operations. Collaborated cross-functionally with engineering teams to provide valuable insights for product improvement and innovation. Implemented a quality control process to ensure the accurate installation and functioning of new kiosks, maintaining Redbox's reputation for reliability. Title: Technical Director at Local Church In my role as Technical Director at our local church, I brought my keen attention to detail to create memorable and seamless worship experiences. Ensuring that every aspect of our technical setup ran flawlessly, I worked closely with volunteers and staff to deliver a service that inspired and connected our congregation. Key Achievements: Oversaw all technical aspects of church services, including audio, visual, and lighting systems. Trained and mentored a team of dedicated volunteers, fostering a culture of excellence and accountability. Collaborated with worship leaders to curate impactful visual and audio elements that enhanced the worship experience. Managed equipment inventory, ensuring the timely maintenance and replacement of technical assets. Developed and maintained a detailed technical manual for the church, streamlining troubleshooting and onboarding of new volunteers. Implemented quality control checks before every service, guaranteeing a smooth and uninterrupted worship experience for our congregation. My experience in these roles at Redbox and our local church has not only honed my attention to detail but also reinforced my commitment to delivering exceptional results. I am passionate about leveraging my technical expertise to create seamless and impactful experiences, whether it's enhancing customer satisfaction at Redbox or inspiring spiritual growth at our church. I look forward to exploring opportunities where my skills can continue to make a positive difference