Spencer Rogers

Background

About Spencer Rogers

Effectively lead cross functional teams in coordinated efforts to resolve client concerns with 0 significant client complaints in 2024- Worked with Global teams to ensure accuracy of operating procedures in order to improve onboarding of new team members- Coached junior team members in a goal setting exercise that lead to 100% promotion rate in eligible team members- Mentored summer interns to excel in complex environments leading to 90% of interns receiving return offers- Reduced outstanding aged exceptions while maintaining and meeting KPIs - Able to clearly break down complex issues to senior stakeholders and highlight necessary improvements in order to streamline workflows-Politely worked with and resolved issues of frustrated customers in fast paced environment-Enhanced email tooling to clearly breakdown client concerns and ensure timely resolution of client queries - Utilized data from trade booking and settlement to identify and resolve outstanding complex breaks on client accounts facilitating a 60% reduction in outstanding fails-Partnered with client and vendor to submit and normalize data to match settlements leading to a 99% STP rate on settlements-Utilized large sets of data to identify trends and drive risky incidents down by 75%-Streamlined and enhanced quarterly RCSA delivery to accurately capture all risk managed by multiple teams