Spenser Turnage
Director, Manufacturer Policy Support at Fqhc 340b Compliance
Based in Weatherford, United States
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Seniority
Director
Department
Healthcare & Human Services
Location
Weatherford
Industry
Hospitals and Health Care
Company size
47
Contact information
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s•••••••@fqhc340b.com
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Background
About Spenser Turnage
Customer Experience | Process Improvement | Team Leadership Experienced people and operations leader with proven track record of developing strong, service-oriented teams. Passionate about continuous improvement and the customer experience. Skilled in identifying problems, compiling feedback from all stakeholders, and creating tangible improvements for customers and employees while reducing expenses. Well versed in communicating with frontline employees, technology teams, and executives. Career Highlights- Decreased case completion times by 19% through continuous improvement and automation - Led customer support team to achieve avg. 91% “highly satisfied” score on customer surveys (increase of 8%)- Reduced attrition rate by 3 FTEs/quarter in a contact center environment - Participated in country wide Six Sigma projects and led the local rollouts, resulting in productivity savings of over $1M annually
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