Sreyleap Im

Background

About Sreyleap Im

Customer Relationship Management: Delivered comprehensive support via phone, social media, and email.• Customer Issue Resolution: Efficiently resolved customer issues, ensuring positive outcomes.• Account Management: Opened and managed customer accounts, including face-to-face interactions via VTMs.• Sensitive Communications: Compliantly managed outbound communication with sensitive customer segments (e.g, blacklisted customers) via ETC.• Digital Banking Administration: Managed customer access to mobile and internet banking platforms.• Technical Support: Troubleshot application issues, including app blocks, password resets, and token problems.• Access Management: Processed customer requests for account access, activation, and PIN resets for individual and corporate clients.• Financial Documentation & Reporting: Generated and distributed account statements to companies and government agencies.• ATM Monitoring & Branch Support: Monitored ATM camera systems across Phnom Penh. Provided support to branch locations as needed.• Receptionist: customer walk in about request personal loan, SME, corporate, trade or arrange room for management meeting.