Sri Mulyati
E-commerce Operations & Customer Support at Digital Stark
Based in Jakarta, Indonesia
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Seniority
Other
Department
Other
Location
Jakarta
Industry
Advertising Services
Company size
87
Contact information
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s•••••••@digitalstark.co
Phone
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Background
About Sri Mulyati
I bring 7+ years of experience in Customer Experience and Support, leading teams while staying hands-on with tickets, workflows, training, and reporting. As a Customer Support Lead, I’ve managed support projects, streamlined SOPs, and improved escalation handling — maintaining SLA above 97% and driving CSAT growth. I work closely with global teams to ensure smooth operations for customers and internal stakeholders. Along the way, I’ve supported localization (EN–ID), and I enjoy the “quiet” work of refining broken links, clunky phrasing, or messy handovers so customers and teams feel every step runs smoothly. Always open to connect, collaborate, and contribute where small details make a big difference in the customer journey.
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