Sri Teja
Customer Success Associate at Alllq Ai
Based in Hyderabad, India
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Seniority
Staff
Department
Customer/Client Service
Location
Hyderabad
Industry
Technology; Information and Internet
Company size
7
Contact information
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s•••••••@alllq.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Sri Teja
Dynamic and results-driven Customer Success & Support Specialist with hands-on experience in customer engagement, process optimization, and issue resolution. Adept at handling customer inquiries, resolving escalations, and ensuring a seamless onboarding experience. Proficient in developing Standard Operating Procedures (SOPs), designing call flows, and mapping communication pathways for efficient cross-department collaboration. Skilled in managing customer databases, executing targeted campaigns, and utilizing automation tools to enhance engagement. Proven ability to analyze customer metrics, identify challenges, and implement customer-centric solutions to drive satisfaction and retention. Strong communicator with expertise in multi-channel support (voice, email, chat), CRM tools, and workflow automation platforms. Recognized for outstanding performance, problem-solving abilities, and a proactive approach to delivering excellent customer service.
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