Srinivas Koppula

Background

About Srinivas Koppula

Immigration: US Green Card Results-driven technology leader with over 20 years of experience in global software delivery, program management, and cross-functional leadership. Deep expertise in AI-driven product development, virtual assistants using LLMs, and managing enterprise-scale GenAI programs. Proven ability to align strategic goals with engineering execution, foster high-performance teams, and deliver complex, high-value solutions across domains such as financial services, capital markets, and compliance. Experienced with clients like Citigroup, Goldman Sachs, NCR-Teradata, and major U.S. credit unions. Certified PMP and SAFe Scrum Master, with a hands-on background in Agile, DevOps, AWS, and cloud-native Core Competencies • AI Virtual Assistants & Conversational AI • Program / Product / Account Management • Agile / Scrum / SAFe Delivery • GenAI (LLMs, RAG, Prompt Engineering) • ServiceNow, JIRA, CI/CD • AWS, Spinnaker, Kubernetes • Financial Services (Equities, Derivatives, SWIFT 20022) • Cloud Applications & Distributed Computing • PMI-PMP – Project Management Institute, 2008 • SAFe Scrum Master – Scaled Agile, 2022 • Star Manager Award – Polaris, 2014 (for Global Stakeholder Management) Professional Experience Technical Program Manager – Kore.AI May 2024 – Present • Leading chatbot and virtual assistant implementations across multiple channels. • Overseeing program governance, client communications, and cross-team coordination. Consulting Program Manager – Toyota Financial Services, Texas Aug 2023 – Apr 2024 • Delivered compliance-driven enhancements in coordination with legal and regulatory teams. Technical Program Manager – Ray Techno Solutions Inc, San Ramon, CA Oct 2022 – Aug 2023 • Managed SNAP automation platform development; agile ceremonies, sprint execution, delivery. Technical Account Manager – OpsMx Ltd, Hyderabad Mar 2022 – Sep 2022 • Customer success and agile project delivery for ISD (Spinnaker-based multi-cloud CD platform). Project Director / Program Manager – Intellect Design Arena Ltd (Polaris), Hyderabad Nov 2009 – Mar 2022 • Delivered high-profile programs for Citigroup including derivatives systems and global platforms. • Implemented Agile/DevOps at scale; awarded multiple recognitions for quality and stakeholder success. Production Support Manager – Satyam Computer Services Jan 1997 – Oct 2009 • Managed critical financial systems at Goldman Sachs, Citigroup, and Merrill Lynch. • Hands-on developer → team lead → project manager progression.