Verified recordBusiness Consulting and Services

Srinivas Reddy

Deputy Manager at Accenture

Based in Bengaluru, India

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Seniority

Manager

Department

General Business & Management

Location

Bengaluru

Industry

Business Consulting and Services

Company size

656K

Contact information

Reveal Srinivas's email and phone

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s•••••••@accenture.com

Phone

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+91 ••• •••• ••••

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Background

About Srinivas Reddy

Client facing & business operations role that involves SLA management, metric supervision, people management & maintaining staffing to meet any challenges with business.• Queue monitoring & ensuring the queues are distributed equally.• Dealing with complex business issues or requirements & handling escalations.• Prioritizing any ADHOC request from clients & sustaining the primary SLA’s & doing RCA’s for impacted SLA’s.• Attending the client calls to share the current statistics & discussing the highlights, lowlights & way forward towards a smooth business delivery.• Dealing with people issues & providing the support that is required for an individual to work without burden.• Preparing scorecards for the team & having discussions based on it.• Conducting interviews for new joiners & taking sessions for the team on business policies.• Updating BE/ OE documents & ensuring that the team is aware of it.

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