Staci Harrison

Background

About Staci Harrison

Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally. Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff. Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays. Assisted in developing new logistic strategies, resulting in more cost-effective transportation solutions for customers. Coordinated cross-functional efforts between departments to resolve complex logistical challenges swiftly and efficiently. Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries. Manage day-to-day activities of operations including planning and coordinating jobs. Streamline office operations by implementing efficient filing systems and organizational strategies. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services. Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Generate service estimates based on customers needs. Work with city and county permit offices to get and maintain proper permits. Issue invoices for payment and follow up to ensure prompt payments. Created contracts for services agreed upon. Generate bills of lading, freight invoices, and delivery receipts while maintaining records of all transactions and deliveries. Managed rail yard inventory of units assigned to the company Handled maintenance issues and billing Track units to ensure preventive maintenance is being kept up Handled all maintenance issues for a fleet of over 350 trucks. Built working relationships with outside vendors. Negotiated pricing at outside vendors for repairs and parts. Worked daily with the drivers to properly maintain their equipment. Had excellent relationships with operations to keep our drivers and product moving. I strive in working in a fast passed environment using my 20 years of customer service.