Stacy Smith

Background

About Stacy Smith

With 16 years of experience at Chase, I’ve built a career rooted in operational excellence, risk management, and team leadership. I’ve led diverse teams across accounting, operations, privacy incident management, and strategic initiatives—each role strengthening my ability to navigate complex challenges, drive process improvements, and mitigate risks. Starting in Mortgage Bank Accounting, I honed my analytical skills before moving into Operations Management, where I led teams responsible for payment processing, reconciliations, and loan modifications. Transitioning into Privacy Incident Management for Consumer and Community Bank and Asset Wealth Management, I oversaw breach investigations, regulatory notifications, and enterprise-wide escalations, partnering closely with legal and compliance to ensure proper handling and future prevention. Now, as a Consumer Bank Controls Manager, I collaborate with the business to assess new and evolving products, identify control gaps, and implement strategic solutions. My expertise lies in balancing operational efficiency with a strong controls environment, always striving to enhance processes and protect customers. I’m passionate about leading high-performing teams, solving complex problems, and driving meaningful change within the organization. Let’s connect!