Stan Bilinski
Head of Customer Experience at Eli Lilly And Company
Based in North Narrabeen, Australia
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Seniority
Director
Department
Customer/Client Service
Location
North Narrabeen
Industry
Pharmaceutical Manufacturing
Company size
54K
Contact information
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s•••••••@lilly.com
Phone
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Background
About Stan Bilinski
I am a seasoned senior commercial leader with over 22 years of experience in healthcare marketing, driving transformative customer engagement strategies for top global life science companies. My expertise spans transitioning from traditional face-to-face interactions to more customer centric data-driven omni-channel engagements, resulting in significant efficiency gains, increased revenue and market share, and enhanced customer experience across Asia-Pacific and emerging markets. Currently based in Singapore with GSK, I have held marketing leadership roles at renowned companies such as Pfizer, Johnson & Johnson, Allergan, and Takeda. My career has been marked by a consistent focus on leveraging customer insights, digital tools, and data to innovate engagement models for healthcare professionals (HCPs) to deliver an improved customer experience. My foundation in marketing is built in product and brand management in medical devices, consumer healthcare and prescription market, market research, commercial excellence, and business transformation. I thrive in roles that demand change management, team leadership, cross-functional project leadership, and driving marketing innovation through digital channels. With a deep understanding of the healthcare sector in Australia and APAC region and a passion for transforming customer engagement, I continuously seek to deliver measurable improvements in operational efficiency and customer experience. Outside of work I have a black belt in martial arts and in mindset. My continuous improvement mindset with my fitness is also applied to my work. I am passionate about winning as a team and never accept the status quo.
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