Stan Lee

Background

About Stan Lee

Stan’s ultimate goal is to assist companies increase; customer service, productivity, revenues, margins, market-share and profits through reduced operating costs and repeatable processes that sustain consistent business growth while providing an exceptional customer experience. Areas of expertise with a focus on customers; internal and external- Implementing workforce planning strategies to enhance productivity, employee engagement, Establishing and evaluating talent management initiatives, Establishing and measuring Key Performance Indicator’s, Implementing continuous quality improvement processes and training, Process mapping and process re-engineering eliminating non-value activities, Implementing 5-step problem solving methodologies to reduce problem root causes, Establishing standard operating procedures for consistent delivery of goods/services, Implementing and evaluating RFP’s for external suppliers. Specialties: Operations Leadership-expertise in service, technology, manufacturing industries. Process re-engineering, continuous quality improvement, 5-step problem-solving methodology with a laser focus on adding value while satisfying customer requirements; internal and external. Procurement, customer service, direct sales and sales management, marketing and talent management expertise.