Starla Boyette

Background

About Starla Boyette

I’m a Client Success and Account Management leader who’s often brought in early, when teams, processes, and customer experience still need to be built with intention.For the past 7+ years, I’ve owned post-sale strategy across growing and fast-moving environments, taking responsibility for customer outcomes from onboarding through renewal and expansion. My work sits at the intersection of Client Success, Account Management, and growth, where retention is earned through clarity, trust, and consistent value delivery, not reactive support.I’ve founded and shaped CX functions from the ground up, building the operating rhythms, workflows, and decision frameworks teams rely on when there’s no playbook yet. I’ve also stepped into existing books of business, stabilizing accounts, strengthening executive relationships, and creating the structure needed to improve retention and long-term growth.A key part of my approach is my background in growth strategy and marketing. I think deeply about customer psychology, how buyers make decisions post-sale, where confidence drops, and what actually drives long-term retention. I use data, feedback loops, and behavioral insight to design customer strategies that improve adoption, reduce churn risk, and support sustainable expansion.My operating style is structured, proactive, and outcome-driven. I focus on executive stakeholder alignment, clear ownership, and scalable systems that allow teams to perform consistently and customers to succeed predictably. I’m comfortable operating in ambiguity and am known for being a steady, trusted owner in high-stakes situations.I’m currently open to Senior Client Success, Strategic Account Management, or Customer Growth roles at companies that treat Client Success as a strategic driver of retention, expansion, and long-term revenue, not just a support function.