Starlette G.

Background

About Starlette G.

With a passion for leading teams and driving projects that spark positive transformations, I find joy in uniting diverse teams to achieve successful outcomes. Exploring collaborations with a strategic mindset that contributes to meaningful impacts inspires me.My expertise spans process optimization, project management using Agile and Waterfall methodologies.At the heart of my leadership style is the aim to inspire teams to excel and exceed expectations. My skill set encompasses team leadership, change management, project management, business operations, vendor management, effective communication, and customer relationship management – all underpinned by a commitment to continuous improvement.If you're seeking someone who brings collaboration, strategic thinking, and impactful leadership, I'd be excited to connect with you!Accomplishments:•Oversaw global Technical Services team implementation into Microsoft Dynamics Customer Service Hub as part of a $6M enterprise CRM program.•Recipient of the 2022 Best of CommScope Star Award for Teamwork, recognized for facilitating the implementation of advanced sales and customer support capabilities.•Directed a project expediting the 4-month implementation AI Platform with an AI Assistant, achieving a 40% reduction in live customer chat sessions to the Call Center.•Led the successful transition of 20+ legacy Technical Services email addresses/distribution lists to the acquiring company's domain, in close partnership with the Outlook Exchange team and business stakeholders.