Starr Reeves

Background

About Starr Reeves

With 10+ years of experience, I lead best-in-class customer support operations that deliver high customer retention and foster lasting customer loyalty. Throughout my career in SaaS customer support, I’ve built happy, high-performing teams, streamlined operations, and improved service outcomes across multiple products and time zones. Today, I lead a 50-person team across the US and India, supporting 14 product lines with 24/7 coverage and a 95%+ CSAT average. Highlights include: •Designed and implemented a unified multi-product self-service help center, reducing ticket volume by 35% year-over-year (2023–24) •Launched a chat support channel (with AI bots) and customer community platform, achieving 40% ticket deflection •Integrated five acquired companies’ support teams into one within two years using Lean Six Sigma methodology •Maintained 90% employee retention and 94% engagement—among the highest scores in the company (2022–24) With a deep understanding of how support shapes the customer experience, I develop systems and teams that scale with intention and deliver real value. Before leading global support teams, I was a high school teacher. That experience continues to shape how I lead: with curiosity, empathy, and a deep belief in human potential.