Stefan Gilson

Background

About Stefan Gilson

I recruit executive and managerial professionals across Customer Contact including; Customer Strategy, Contact Centres, Call Centres, Customer Service, Customer Experience, ‘Back Office’, Resource Planning, MI and support functions.I have successfully worked across a wide range of vertical markets; Finance, Banking, Insurance, Investments, Wealth Management, Retail, Travel, Utilities, Online, Consumer Goods, Telecommunications, Outsourcing, Professional Services and Consultancy with some of the UK's most prestigious brands, organisations and outsourcers, as well as helping start-up and independently owned companies to grow and realise their Customer Contact, Sales and Service Strategies.I am proud to say that some of our placements have gone on to achieve industry recognised awards and accolades and many of our clients are award winning, or, achieving industry best practice.Some Examples of recent assignments include: • Head of Voice – International Financial Services & Banking Provider• Head of Customer Strategy & Propositions – Life and Pensions• Head of Customer Service – Financial Services (Retail Banking)• Contact Centre Operations Director – for a rapidly expanding international outsourcer • Head of Contact Centre – Fast Growing Insurance Provider• Head of Sales & Retentions – Leading utility provider • Head of Customer Experience – Award winning Housing Association• Head of Resource Planning – Financial Services (Wealth Management)• Head of Learning & Development – Financial Services Provider (Collections)• Client Services Manager – Financial Service Back Office Outsource provider• Business Development Director – Multi-national Outsourcing provider• Customer Services Manager – Leading Building Society Specialties:We work exclusively to recruit executive and managerial Customer Contact professionals.