Stefan Persson
Technical Resolution Manager at Zurich Insurance
Based in Dublin, Ireland
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Seniority
Manager
Department
Information Technology
Location
Dublin
Industry
Insurance
Company size
47K
Contact information
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s•••••••@zurich.com
Phone
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Background
About Stefan Persson
Service Integration Leader End user services - Change management lead - Responsible for Change Management in EMEA - Responsible for Change management SIP for EMEA region - Escalation point for Client/DPE/Service managers - KPI responsibility within scope - Leading virtual team over 3 different time zones - High focus calls with Client (Chairing CAB twice a week)- Representing the account on client owned meetings - Experience with Project management - Problem management - Quality analysis / Defect prevention / Delivery analysis - Incident management Certifications: ITIL V3 Foundation Certified, IBM Six Sigma Yellow belt
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