Stefanie Cotton
IT Manager at Ontrend Financial
Based in Rockford, United States
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Seniority
Manager
Department
Information Technology
Location
Rockford
Industry
Financial Services
Company size
3
Contact information
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s•••••••@ontrendllc.com
Phone
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Background
About Stefanie Cotton
Led IT support teams that improved incident resolution time by 30%, contributing to a 20% rise in end-user satisfaction scores. Designed and implemented new workflow automations that reduced ticket backlog by 25%. Partnered with leadership to align infrastructure and network operations with business continuity goals, ensuring 99.9% uptime. Developed standardized onboarding and mentorship programs to improve technician readiness and reduce training time. My goal is to continue bridging technical excellence with leadership growth, creating environments where teams thrive, systems perform reliably, and technology supports long-term business success.
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