Stefano Biondi
Grecale & Current Range Car Line Lead at Maserati
Based in Turin, Italy
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Seniority
Other
Department
Other
Location
Turin
Industry
Motor Vehicle Manufacturing
Company size
2.2K
Contact information
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s•••••••@maserati.com
Phone
5 credits+39 ••• •••• ••••
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Background
About Stefano Biondi
18 years spent in the automotive business ranging from Marketing/Product Development to CRM/Customer Experience/Satisfaction and AfterSales/Warranty/Dealer Network management. Experiences covering full range of products/services/customers (from mainstream to luxury) and EMEA countries (from EU to Russia and Middle East) with contacts and joint-projects with NAFTA. Managing experience of both HQ and international teams, coordinating activities in multiple markets with a network of talented suppliers with >10 mio€/year budget. Skills & experiences- Pricing Strategy and profitability optimization - Product-related customer studies (design, performance, quality, pricing, benchmark, range/trim optimization)- Customer Experience Management: design / implementation / monitoring - CRM Management (dataflows, processes, interfaces B2C/B2B)- Customer Satisfation Studies (service, product)- Customer profiling & targeting, loyalty studies, ambassador activation - Multichannel customer contact - Communication/Brand Equity performance tracking - Dealer Network Management - Aftersales & Warranty Cost Management - Performance Analysis, KPIs, dashboard design - Change management processes - Workgroup Management - Automotive Technologies
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