Stefano Cincotta

Background

About Stefano Cincotta

Assistant Front Office Manager at the Royal National Hotel, part of Imperial London Hotels, supporting operations within a 1,600-room high-volume property, one of the largest hotels in the UK.I lead multi-layered teams in a fast-paced, complex operational environment, ensuring service consistency, crisis management coordination and performance accountability across Front Office functions. My leadership approach focuses on structured service recovery, KPI monitoring and cross-department alignment to maintain high guest satisfaction standards.Previously promoted internally at Z Hotels across three leadership roles, I have built my career on consistent operational impact, team development and reliability under pressure.With a background in Business Administration (Marketing & Accounting), I combine commercial awareness with operational leadership. Alongside my hospitality career, I manage an e-commerce business through Amazon FBA, strengthening my expertise in financial oversight, performance tracking and strategic decision-making.Fluent in Italian, English (C1) and Spanish, I thrive in multicultural environments and am committed to progressing toward full Front Office Manager ownership within large-scale hotel operations.