Stefano Piredda

Background

About Stefano Piredda

AREAS OF EXPERTISE Customer Service Root-cause analysis LAN/WAN technologies Antennas (Mikrotik and Cambium Vendors) Technical support Addressing customer issues Customer satisfaction SQL Monitoring Tools KEY SKILLS AND COMPETENCIES A good working knowledge of all levels of helpdesk support. Excellent telephone manner and customer service skills. Able to diplomatically manage customer's expectation. Experience of setting up and maintaining hardware and software systems. Ability to work shifts and weekends - occasional overtime / overnight. Having the ability to listen to, understand and defuse difficult situations. Experience of working with multi-line help desk systems. Knowledge of all Microsoft office applications and operating systems (Windows, IOS and Android) Use of some trouble-ticketing tools (Remedy, OTRS, Assyst, TM Tool) Routing and switches troubleshooting Antennas systems (Mikrotik and Cambium) configuration and troubleshooting PERSONAL SKILLS Implement best practices Professional telephone manner Analyse problems A well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a customers technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.