Steffy Mathews

Background

About Steffy Mathews

10+ years of experience in ServiceNow platform as Developer and Support. • Configured Applications using ServiceNow: Incident, Problem, Change, Service Catalog, Reporting. • Experience on Service portal configurations. • Experience on REST Integrations. • Good hands-on experience with Client Script, UI Actions, UI Policies, Script Includes, workflows, flow designer, data source, scheduled jobs, ACLs • Experience in following the complete Software development Life cycle, Requirement Analysis, Technical Design, Development, Implementation, Testing and Release Management. • Functional Knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients. • Excellent Interpersonal skills, Communication skills, Documentation Skills, Problem solving ability, Programming skills, Quality conscious and multitask environment. • Have been Service Now trainer for internal classroom sessions. • Prepare reusable assets for any new technical implementations for future reference for team. • Aptitude for learning and rapidly improving my skills.