Stella Ivanova
Financial Health Manager at Monzo Bank
Based in Leeds, United Kingdom
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Seniority
Manager
Department
Finance & Accounting
Location
Leeds
Industry
Banking
Company size
4.6K
Contact information
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s•••••••@monzo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Stella Ivanova
I am a Financial Health Manager at Monzo Bank. I started as a Customer Advisor, igniting my passion for customer satisfaction. Since then, I have taken on additional responsibilities such as engagement and recognition lead, product-based lending support and coaching new recruits. Then, I joined the Financial Health world. I am passionate about helping customers find the right solution for their situation while keeping our process outcome at a hundred per cent. I soon moved on to coaching our internal and external recruits. I specialised in supporting lower-performing trainees. I was appointed as head coach before being promoted to manager. Outside of my team, I run a Book of the Month channel. In my free time, I enjoy reading, crocheting, puzzles/lego and learning about space exploration.
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