Steph Ferraro
Managed Services Engineer 3 at Logically
Based in Miami-Fort Lauderdale, United States
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Seniority
Staff
Department
Information Technology
Location
Miami-Fort Lauderdale
Industry
IT Services and IT Consulting
Company size
332
Contact information
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s•••••••@logically.com
Phone
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Background
About Steph Ferraro
At Logically, my role as a Managed Services Engineer harnesses my widely-varied skillset that I have acquired over the past 13 years in IT support. I have been fortunate enough to work daily in everything from O365 management, Windows Server and workstation issues/deployments, DNS/Certificate/Domain related items, firewall troubleshooting & configurations, as well as many other technologies. This has allowed me to become an exceptionally well-rounded tech who can generally get a handle on situations fairly quickly and form a path to resolutions in a logical fashion. I've also developed a deep commitment to enhancing end-user experiences and building client relationships. This comes from the understanding that the majority of clients calling in respond much better to be a kind person at the other end of the line that hopes to end the call with everyone in a much happier state of mind.
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