Stephan Holzinger

Background

About Stephan Holzinger

Professional Experience- Leading an interdisciplinary team of 70 employees, including 6 group leaders, with functional responsibility for approximately 100 global employees- Responsible for the development and implementation of the support strategy, with a focus on Customer Experience and Employee Experience – achieved by introducing efficient processes and modern tools for employees, as well as customer-oriented solutions- Assigning and leading digital and organizational projects, both for optimizing internal processes and for developing new technological solutions in the support area- Expertise in project management, with formal training and practical experience ensuring projects are completed on time, within budget, and with high quality- Close collaboration with various departments to ensure projects are strategically aligned and meet both internal requirements and customer needs- Strong leadership in coordinating projects and teams globally to ensure both employee experience and customer experience are enhanced through innovative solutions and technologies. Skills & Expertise:/ Project Management: Well-rounded training in project management and extensive practical experience in leading digital and organizational projects, contributing to business process improvements and the introduction of new solutions./ Leadership & Team Development: Extensive experience in leading interdisciplinary teams, with a clear focus on employee satisfaction, process optimization, and customer satisfaction./ Strategic Planning & Innovation: Strong skills in strategy development and the execution of projects that improve both Customer Experience and Employee Experience, while driving digital transformation./Technological Competence: Responsible for selecting and implementing technologies and tools that optimize support processes and streamline the way employees work./Cross-Functional Collaboration: Successfully managing projects in close collaboration with various teams and departments to deliver the best solutions for the company and its customers.