Stephane Blais

Background

About Stephane Blais

Oversee and participate in the overall management of comprehensive technical service support for all equipment sold nationally. Interact regularly and directly with customers to ensure that our products function properly and meet established quality and reliability levels. Manage technical support processes, systems, and resources in order to maximize profitability. Actively participate in and contribute to all top management strategic business discussions and decisions. • Direct and maintain a responsive national service department to install and maintain all customer equipment. • Develop service strategies and tactics to ensure that Fujifilm will be positioned to meet customer demands with the necessary facilities and equipment. • Maintain sufficient knowledge on products, product application, processes and the industry itself. • Evaluate competitive service activities and prepare strategies and tactics to counter the effectiveness of present and emerging competitors. • Communicate competitive information gathered to appropriate Fujifilm management in a timely manner. • Measure & manage customer service satisfaction. • Responsible for controlling costs, meeting budgets, and increasing profitability. • Participate in strategic planning activities with VP, Technical Solutions and Support