Stephane Cronier

Background

About Stephane Cronier

Deployed, Configured and managed the McAfee Endpoint Security solution for Bell's national client. This includes McAfee ePO, VSE, HIPS and FIM (Solidcore). •Remediated and managed the resort (US) network outbreak with the ePO security system and the Bluecoat ProxySG. •Created and maintained user / group accounts in Active Directory. •Supported users in Windows XP, Vista and 7 environments. •Purchased, imaged and configured desktop and laptop computers. •Installed and maintained all peripherals such as printers, scanners and mobile devices. •Configured and supported the Blackberry device. •Utilized various service desk software including TrackIT, Assyst and Remedy. •Directed the multimedia conferences involving the Bank of Canada’s Governor, the Board of Directors and the Media. •Delivered weekly Help Desk agent and team statistical reports to senior management. •Developed and presented various bilingual IT training material. •Liaising with other IT departments at Ricoh, I created and maintained all PC Ghost images in order to meet their requirements. Furthermore, I administered and supported the Ghost application and server. •Managed the Ricoh’s and Hercules’ asset inventory. •Monitored computer activities using Scalable and Computrace software in order to ensure corporate standards and security requirements. •Reduced the call abandonment rate by 10% with statistical analysis and action planning during the IKON Ricoh amalgamation. •Achieved a perfect internal customer satisfaction annual rating from Hercules’ Global Client Services & Support report. •Granted an award from the Hercules’ senior management for the completion of the 3 tiered Centrally Managed Desktop Implementation of Canada project within the allocated time and budget constraint. •Created project storylines and game development. •Coded, maintained and debugged Artificial Intelligence software scripts. •Designed and created software mechanics for a video-game programming department.