Stephanie Achoki

Background

About Stephanie Achoki

Customer Success Management! Customer Retention! Customer Joy! I provide superior levels of service to customers keeping them coming back. Some have become friends and mentors! I know it is more costly to acquire new customers than it is to retain existing customers so providing service that is quick, error-free and convenient has become my delightful job every single day. Over 8 years of experience in the banking industry I've learnt and became familiar with all aspects of company services and products assisting with all queries and complaints. As C-Level Executive Assistant I Provided exceptional administrative support HOW I ACHIEVE CUSTOMER DELIGHT Consistency is providing a high level of service that generates sales, satisfies the customers, and supports the team all the time every time. Good Listener- Extremely sensitive to customers opinions detail attention to all customer complaints and escalating them bring back customer joy. MY ASPIRATION ACCOMPLISHMENTS! Second best overall guest relations officer in Kenya in an annual tourism completion at Utalii. Most efficient customer service officer Part of the team that coordinated the rebranding of all ATM screens across the group I was selected to be part of the focus group team to map out the Ecobank Customer Experience. Contact me: sachoki@yahoo.com :+254 723107584 C-Level Executive Assistant | Customer Relations Mangement | Administartion