Stephanie Francis

Background

About Stephanie Francis

I am a Benefits, Absence, and Disability Claims SME with many years of progressive experience. My career has allowed me to work directly with enterprise clients to determine, implement, and support the best solutions and programs for Short Term Disability, FMLA, and company leave programs. I specialize in creating processes, workflows, and technical systems that ensure customer and employee satisfaction. My continued success is rooted in my ability to lead teams in the administration of related programs, developing and delivering expanded program and system trainings, and improving and updating processes. I have a long track record improving customer relations and satisfaction, while reducing fraudulent claims. I have earned my ADMS certification, an MBA, and a Bachelor’s Degree in Health Services Administration. Please feel free to contact me at stephfrancis18@gmail.com Proficiencies: Claims Management, Customer Relations, Process Improvement, Team Leadership, Training and Development, Audits and Investigations, Reporting and Analysis, Fraud Prevention, ERISA, FMLA, HIPAA, Oral and Written Communications