Stephanie Jackson
Facilities Workflow Manager at Children's Healthcare Of Atlanta
Based in Atlanta, United States
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Seniority
Other
Department
Other
Location
Atlanta
Industry
Hospitals and Health Care
Company size
12K
Contact information
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s•••••••@choa.org
Phone
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Background
About Stephanie Jackson
Results-driven Customer Experience & Technical Operations Leader with 20+ years of success in contact center management, technical support, incident response, and customer experience strategy. Adept at leading high-performing teams, optimizing service delivery, and driving operational excellence in fast-paced enterprise environments. Proven ability to streamline processes, enhance workforce performance, and implement scalable customer support solutions that improve KPIs, SLAs, and NPS scores. Experience spans telecommunications, healthcare, and enterprise mobility, leading initiatives that increase efficiency, reduce costs, and improve service reliability. I excel at transforming support organizations, reducing escalations, and ensuring customers receive seamless and efficient service. Passionate about leveraging technology, analytics, and strategic leadership to drive innovation and optimize customer and employee experiences.
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