Stephanie Jefferies

Background

About Stephanie Jefferies

Results-driven, energetic leader with broad business, operational and technology expertise with over 20+ years’ experience in strategic management, relationship building, business operations and delivering business technology solutions. Emphasis on leading global, large, complex programs and projects. Proven track record of driving significant gains in customer satisfaction, revenues, cost reduction and process management. Strength in client relationship building, communication and presentation skills and definition and implementation of client solutions. Adept at change management to meet business requirements and desired culture Strong leadership skills, including strategic and tactical thinking on solutions to drive improvements in client and investigator satisfaction. Strong experience throughout the full lifecycle of a program including strategy, approach, scope and objectives, discovery, requirements definition, process design, solution design, change management, training and deploying solutions. Experience across multiple business functions including Finance (AR, AP GL, FA, Project Accounting, Cash Management, forecasting), HR and Payroll, Sales and Marketing, Contracting, Legal, Customer Service, Purchasing and Supply Chain (Order management, Fulfillment, Distribution). Directly responsible for management of resources including other managers. Management of large cross-functional teams in a multi-site / matrix environments. Able to distill complex issues to workable items and work swiftly to fast-track solutions. Excellent negotiation skills, able to drive vendors and internal groups to optimum business decisions.