Stephanie Lim

Background

About Stephanie Lim

I am a Senior Customer Success and Management Leader with experience across industries such as financial services, insurance, retail, consumer goods, and the public sector. I have a proven ability to manage and lead teams across multiple time zones, fostering collaboration between regions such as China, Japan, Korea, Australia, New Zealand, the US, and EMEA. My focus is on ensuring the seamless execution of strategic initiatives and driving customer success for global clients. My key functional strengths include customer relationship management, customer success management, global account management, budget management, process improvement, project management, stakeholder relationship management, strategic planning, team empowerment, team leadership & development, coaching and vendor management. My professional experience has taught me that being authentic is essential, both as a leader and a customer advocate. Authenticity creates trust with customers and fosters psychological safety within teams, regardless of their cultural or professional backgrounds. This authenticity has been a cornerstone of my leadership approach and has enabled me to consistently achieve one of the highest scores in bi-annual employee experience surveys over the past six years. By leading with genuineness and transparency, I have created an environment where my team feels secure and empowered. Another key learning is the importance of maintaining a growth mindset. Even after 13 years in the Services and Customer Success business at Microsoft, my willingness to continuously learn from both customers and my team has been vital. As a leader, while I am responsible for setting the strategy, it’s critical to stay connected to the realities on the ground. Without this continuous learning, I wouldn’t be able to guide my team effectively toward aligning with corporate strategy. Moreover, in a complex environment like Microsoft, providing clarity as a leader is crucial. Clarity helps set the right foundation for the team, especially during times of major organizational change, such as at the start of each financial year. This clarity ensures that the team is aligned and focused on achieving our goals. Lets get connected.