Stephanie Malone

Background

About Stephanie Malone

Hello! I'm Stephanie - Customer Service Manager and Administrative Support Professional with over fifteen years of support in the successful sales and administration of globally-based businesses and service organizations. I am driven by numbers, result and the customer experience. Innovative, I find new ways to improve the quality of service offerings and provide satisfaction to the end-customer. Whether an individual or an enterprise-level clientele, it is my duty to treat all customers with courtesy, respect and immense appreciation!Specializing in successful business administration, new business development and technical support, I have greatly impacted business models across the globe. I forge and strengthen bonds between the servicing brand and key clientele to manifest a lifetime of loyalty, commitment and trust. To do this, I zoom in on customer needs, defining immediate business requirements and demonstrating product capabilities to the customer brand. Often emphasizing the need for efficiency and budget reduction, I propose game-changing opportunities to client brands. I, then, commit myself to training, educating and supporting teams in the adoption of those new technologies within the work environment. Eliminating redundant processes, I focus on the KPIs in which generate serious momentum, productivity and growth for the organization and partner brands, while minimizing risk and dodging problems that could otherwise be avoided.As a Product Specialist with Anton Paar, I am instrumental to the success of the entire sales process and have been involved in everything from proof-of-concept testing to after-sales training. I have analyzed existing systems for application functionality and identified key areas of improvement within daily operations. During my tenure, I have also contributed to the modernization of technical infrastructure - implementing necessary change and applying updates to system software and operating procedures.