Stephen Adams

Background

About Stephen Adams

First and second line aspects of bespoke/off the shelf software and hardware, remotely and onsite. Escalate where appropriate to third line/specific support teams.Receive calls, emails and support tickets from three Scottish offices, logging faultsCyber security - incident response, investigation through use of url checks, email headers, etc. isolation of affected machine(s) and remediation where necessary. phishing removal, bad actor prevention, escalation where necessaryTeleconferencing admin and setup - Zoom, Teams, BluejeansCitrix support through use of Citrix DirectorNew user equipment installation onsite:(desktop or laptop), machine re-imaging, Cisco phone, and iPhone or Android setup.Systems support including, but not limited to, Imanage 10 DMS, 3E, MS Office 365, Powershell, Exchange, Active Directory, Intune, Azure, Bighand Administration and troubleshooting.Presentation and video conferencing setup between offices based on diary system if requiredSet up training equipment, laptops etc for any training onsite if requiredFeb 2020 - Cisco CCNA R&S qualifiedHighly adaptable and focused individual, excels in a team with the ability to work comfortably on my own. Experienced first and second line IT Support Technician, PRINCE 2 and ITIL qualified. Proficient in a number of software, hardware and server side support applications, along with hardware repair. Over 10 years experience in the telecoms industry, including network engineer support.