Stephen Cowley

Background

About Stephen Cowley

I'm a Service Management professional with a career DNA built on a technology infrastructure background. I am about the practical application of Service Management in that the frameworks need to be introduced and managed in collaboration with the business and "fit for purpose" or "right sized". My specialist areas are Crisis / Major Incident Management, Incident Management, Disaster Recovery & Service Continuity, Service Mapping, Configuration Management & IT Audit / General Controls I encourage collaboration and apply a fair and even assessment to the opinions of others while not being afraid to make the ultimate decision at the right time. My colleagues regard me as quietly analytical knowledge seeker with a calm exterior and I have a reputation for a strong work ethic. I have an inherent desire to not only get to the bottom of any issue presented to me, but also to let go when the means out ways the benefits. Always keeping an eye on the bigger picture. I bring a relaxed yet professional voice to the conversation which leads to improved engagement activities and earned respect for my approach and actions.