Stephen Earl
Sr Manager, Application System Engineering at Austin Community College
Based in Austin, United States
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Seniority
Manager
Department
Information Technology
Location
Austin
Industry
Higher Education
Company size
6.4K
Contact information
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s•••••••@austincc.edu
Phone
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Background
About Stephen Earl
I am a technical support executive leader guiding dynamic organizations in all aspects of customer support, operations, process improvement and quality initiatives to drive profitability. I am adept in strategy development, performance tracking and solutions. I strive to motivate and empower others by ensuring they have what they need to be successful. I am experienced managing P&L, directly managing call center operations as well as managing high-value customer service organizations through data driven strategies that enable sustainable improvements in operational performance and customer experience. Additional Areas of Expertise: Customer Experience • Resource Planning • Customer Engagement • Servant Leadership Client Retention Strategy • Project Management • Executive Leadership • Systems Administration
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