Stephen Findlay

Background

About Stephen Findlay

Service excellence has always been my passion. From making dreams come true in Disney, to romantic beach side dining in Queensland or most recently, the varied challenges of IT management, it has always been front and centre. I attribute this to the very start of my working life and a Canadian trainer called Heather who knocked this fresh-faced server at TGI Fridays Buchanan Street Glasgow into shape. Over two weeks key theories of service were explained with such passion that I remember many to this day. Fridays was a great beginning and my dedication grew further with the experience of a lifetime working in the EPCOT centre at Walt Disney World Florida. As a cultural representative I spent 15 months in the ‘happiest place on earth'. It earns that accolade due to the experience and service that is provided. Disney has its' own University where quality of service and your responsibility to go that extra mile is ingrained. Incredible! My employment continued in Australia where time was spent in Sydney, Falls Creek Ski Resort (Snow in Australia!) and finally the tropical paradise of Noosa. Amazing times but home was always calling. It was time for a change and a gear shift into the office world with a credit management role at ScottishPower, a complex challenge where compromise was often key. An internal move saw me join the IT department, specifically the Service Desk. where time management, accurate questioning and knowledge sharing were critical. My career has since taken me through access administration, control and automation engineering, planning analysis and finally service management. Constantly developing, constantly improving, and constantly remaining true to those principles of service that I learned so early in my career. Specialties: Operational Planning • Team Development• Change Management • Service Planning • Configuration Management • Business Reporting Outside Interests – Proud husband, father, and fanatical fan of the Glasgow Tigers speedway team. Where volunteer roles have included Social Media Lead, Stadium DJ, Video Screen operator and under some duress Rory the Tiger!