Stephen Flood

Background

About Stephen Flood

Executive Level Director with over 18 years hands on experience in the telecommunications, utilities and security industry. A successful and diverse background spanning General Management, field operations, analytics, project management, technical support, commercial, technical, operational, strategic, pricing and business development related disciplines. Proven ability to successfully analyse an organisations critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost effective solutions for enhancing competitiveness, increasing revenues, reducing costs and improving customer service offerings. Specialties: Significant expierience across a number of areas including General Management, operational management, analytics, P+L management, product/portfolio management, business case development, RFI/RFP development, business process improvement, design and delivery of large scale call centre infrastructure projects, implementation and management of call centre tools spanning predictive dialers, CRM, workforce management, performance management and call quality applications